Important: Due to the nature of financial and cryptocurrency services, refunds are limited and subject to specific conditions outlined below.
1. Overview
This Refund Policy explains the circumstances under which FlashX may provide refunds. Due to the instant and irreversible nature of many financial transactions, refunds are generally not available except in specific circumstances.
2. Service-Specific Policies
Cryptocurrency Trading
No Refunds: All cryptocurrency trades are final and irreversible.
Trades are processed instantly and cannot be reversed
Market volatility is not grounds for refunds
Users must verify trade details before confirmation
Exception: Refunds may be considered for proven technical errors on FlashX's platform.
Bills Payment
Refunds Available: Failed bill payments are eligible for refunds.
Failed Payments: Automatically refunded to your FlashX wallet
Duplicate Payments: May be refunded if reported within 24 hours
Incorrect Details: Depends on service provider's policy
Processing Time: 3-5 business days
Wallet Deposits & Withdrawals
Failed Deposits: Credited within 24-48 hours after investigation
Failed Withdrawals: Automatically returned to FlashX wallet
Incorrect Bank Details: May not be recoverable - verify before confirming
3. How to Request a Refund
Contact Support: Email us at contact@flashx.ltd
Provide Details: Transaction ID, amount, date, and reason
Submit Evidence: Screenshots or documentation
Wait for Review: 3-5 business days
Receive Decision: Via email notification
4. Non-Refundable Scenarios
Cryptocurrency market losses due to price volatility
User errors in transaction details
Changes of mind after successful transactions
Delays due to third-party providers
Transactions older than 90 days
5. Consumer Rights
This policy does not limit your rights under Nigerian consumer protection laws. If our services fail to meet legal standards, you may have additional rights.